Food Hygiene and Health & Safety Specialists

improving standards in safety and food hygiene

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Before The Course

If you are booked on one of our courses it is essential that you read this whole page to ensure you are fully prepared for the course. We are required by the organisations that give us permission to deliver their exams to give you access to as much information as possible. We want to help you be prepared and enjoy the day!

Norman Gentry Consulting also seeks to ensure all candidates have chosen a course that is appropriate for their working practices and environments, and/or progression to further training. Therefore, to ensure all your training needs are properly addressed, please complete the pre-course questionnaire and return this form in advance of your training

What will the course be like?

All our courses are friendly, fun and informative - you won't be asked to do anything embarrassing. But you're more likely to enjoy our courses if you join in the discussions and activities. That way you'll get more from the course and this way you're more likely to pass!

What should I wear?

As the course delivery is informal, please dress as comfortably and as smartly as you wish, unless your own company has a particular standard it expects of you.

Is there anything I need to bring with me?

All candidates are required to bring photographic identification to the course, such as a passport, driving license, or work ID. You will not be permitted to sit your exam without photographic proof of ID. If you have any queries on this, please contact us before your course. If you don't have these we will need a signed letter and signed photograph from your manager.

A course handbook is provided, but a notebook or paper and pen would be useful if you wish to make notes. A pencil and eraser are required for the examination.

Should I do any studying before the course?

You may wish to look at any material from any previous courses you have attended to refresh your memory, but do not worry as the course will cover or revise any basic knowledge.

Is there a recommended pre-course reading list?

Not for most courses. If there is, it will be specified in your joining instructions.

You may find useful information on the following websites:

Is there a course reading list?

Textbooks will be specified in your joining instructions and will be provided on the first day of the course

Can I arrive early?

Yes of course. The tutor will be in the training room at least half an hour beforehand. You can always help us set up!

What happens if I arrive late or miss part of the course?

If you arrive more than 30 minutes late you may not be able to take the assessment test at the end of the course without doing extra work, or staying back after the session has finished. There is some allowance made by the Awarding Body, for example, in these circumstances, so we can usually find a solution for missing a small part of a course.

How can I find out about the course syllabus and programme?

You should have received this in the joining instructions from us directly or via your employer. Syllabuses for courses are all available by e-mailing us and we will provide this and the programme to you direct. Please note course programmes and timings are standardised, but may be modified during the training to suit the needs of the learners.

I am worried about the exam

You are not alone - most people are - but support and help will be given during the course including sample questions. Your course will be followed by an examination conducted under strict examination conditions. Your trainer will give clear instructions on examination conduct on the day.

How do I get my results?

Your completed answer sheets will be posted immediately to the Awarding Body for marking and the results will then be returned to Norman Gentry Consulting. We will then post your certificate to you (or your employer if the booking is made through a company) if successful, or provide information on retaking your examination if not. Replacements for lost or stolen certificates are issued at the discretion of the Awarding Body (a would be fee payable).

What happens if I don't pass the assessment?

The Awarding Body makes provision for re-sit opportunities without retaking the course again. Our pass rates are very high but in the unlikely event you do not pass first time we can work together to improve on any weaker areas.

What about any special dietary, learning or access requirements I may have?

Norman Gentry Consulting and the Awarding Body are committed to ensuring all candidates have an equal opportunity to achieve their chosen qualification. To this end, a range provisions can be made for candidates with any special physical or learning needs (including foreign language candidates).

You can speak to us or the tutor directly in confidence about any worries you have about the training. All our trainers are very experienced, and we have solutions to help you. Also if you have any permanent or long-term disability, temporary disability, mobility problems, hearing or sight difficulties, a medical condition or specific learning needs such as having English as a second language then please let us know in advance so we can help.

Courses are delivered in English. The examination is also in English. If English is not your first language and you require help, please let us know before the course as some support material and examination papers are be available in translation.

Please advise us of any special requirements beforehand and we will endeavour to see they are met.

What standard of service can I expect?

As a C.I.E.H. registered trainer we have to comply with certain standards, such as the 'Candidate's Charter' and our own Equal Opportunities policy. You should have received this information or you can access it by clicking on the title

The following suggestions may help you to get the most from the training

Think about what you want to achieve:

  • Why are you attending?
  • What do you hope to learn?
  • Ask your manager or supervisor if there is anything in particular you should ask or find out about during the course.

Take the opportunity to:

  • Meet people
  • Make new friends
  • Make new colleagues.

During the Course

Do not call work - make arrangements for someone else to handle queries.

If you have to take a mobile phone keep it switched off during the sessions. Remember the chances are they can wait. However, ensure your colleagues know the location of the training course in case of an emergency.

Participate - you will get more from the training if you:

  • Ask questions
  • Make a contribution.

Evaluate the training - you will be given the opportunity to make comments on a variety of aspects of the training, you will be helping others too if you:

  • Give honest feedback
  • Tell the trainer whether the training programme helped you to achieve what you wanted
  • Comment on the extent to which the training programme met your professional needs
  • Complete the provided evaluation sheet.

Make it a day well spent:

  • Come relaxed
  • Try to put work at the back of your mind
  • Make an effort to get the best out of it
  • Enjoy yourself!
Exams and tests

Please note that we follow Awarding Body procedures for all exams and tests:

Your trainer will give clear instructions on examination conduct on the day.

  • The exam will be conducted in exam conditions (no talking etc.)
  • Use of notes, books etc. is not be allowed
  • There will be a clock available.
  • The exam will be conducted in exam conditions (no talking etc.)

After the Course

Follow up with your team leader/manager, - when you get back to your workplace take an effort to discuss the benefits of the course with your team leader or manager.

Update your training record - if you have a personal training record remember to keep it up to date, get the trainer and your line manager to sign it.

When you receive your certificate keep it in a safe place, you may need to produce it at an interview as proof of your achievement.

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