Food Safety and HACCP Specialists

improving standards in food safety

You are here: Home > about us > policies > terms


Trading Terms and Conditions

Your use of this website constitutes acceptance by you of the following conditions of use:


This Site is owned and operated by Norman Gentry Consulting. All software used on this Site and all Content included on this Site (including without limitation site design, text, graphics, audio and video and the selection and arrangement there of) is the property of Norman Gentry Consulting and is protected by international copyright laws.

None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. Modification of any of the content or use of any of the content for any purpose other than as set out herein is prohibited. Requests to republish any of the content should be addressed to Norman Gentry Consulting at the address set out below.


Your use of this website constitutes acceptance by you of the following conditions of use:


The Site may include links to third party Internet websites which are controlled and maintained by others. These links are included solely for the convenience of users and do not constitute any endorsement by Norman Gentry Consulting of the sites linked or referred to, nor does Norman Gentry Consulting have any control over the content of any such sites.


This Site is provided by Norman Gentry Consulting in good faith but Norman Gentry Consulting does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked.

Trading Terms

1. Quotations

1.1 Quotations by Norman Gentry Consulting unless otherwise stated in them shall be open for acceptance within 60 days of the date of the quotation.

2. Existence of Contract

2.1 No contract shall come into existence until the Customer has accepted the Quotation in writing.

2.2 These Conditions shall be incorporated into the Contract to the exclusion of any terms or conditions stipulated or referred to by the Customer.

2.3 No variation or amendment of these Conditions or oral promise or commitment related to them shall be valid unless in writing and signed by or on behalf of Norman Gentry Consulting and the Customer.

3. Payment

3.1 All invoices are payable within 14 days of the date of the issue of the invoice and in no circumstances will the Customer be entitled to make any deduction or withhold payment for any reason at all.

3.2 Results and certificates for completion of courses will only be issued on receipt of full payment of the invoice.

3.3 Without prejudice to any other rights of Norman Gentry Consulting if the Customer fails to pay the invoice price within 14 days of the date of issue the Customer shall pay interest on any overdue amount from the date of which payment was due to the date of actual payment (whether before or after judgment) on a daily basis at a rate of 4% per annum over the base rate from time to time quoted by the Bank of England and shall reimburse to Norman Gentry Consulting on an indemnity basis all costs and expenses (including legal costs) incurred in the collection of any overdue amount.

3.4 Norman Gentry Consulting shall have a lien over the Customer's documents and other items in Norman Gentry Consulting's possession for all amounts due at any time until the invoice is paid.

3.5 Norman Gentry Consulting may at any time at its discretion suspend or terminate the supply of Norman Gentry Consulting's services if the Customer fails to make any payment when due or otherwise defaults in any obligation under these conditions or becomes insolvent, has an administrative receiver appointed of its business or is compulsory or voluntarily wound up or ceases or threatens to cease trading or Norman Gentry Consulting bona fide believes that any of those events may occur, and in the case of termination may forfeit any deposit paid.

4. Scope of Contract

Under no circumstances shall Norman Gentry Consulting have any liability whatsoever for:

4.1 the Customer's failure to follow the advice given by Norman Gentry Consulting; and

4.2 failure of the Customer's employees, agents or otherwise to follow the advice given by Norman Gentry Consulting.

5. Extent of Liability

5.1 It is the responsibility of the Customer to ensure that their workplace is continually monitored and checked to identify hazards and their associated risks. It is for the Customer to remove any hazard and to implement the necessary control measures, policies and procedures to reduce the level of risk to the lowest possible level.

5.2 The advice given by Norman Gentry Consulting is based on current Health and Safety and Food Safety Laws and publications produced by the Health and Safety Executive. The advice will be presented in the form of a report and this should be checked carefully to ensure that the information has been recorded accurately and is correct.

5.3 Norman Gentry Consulting will advise the Customer on health and safety and food safety issues, procedural improvements and training however the Customer remains responsible for all aspects of health and safety in the Customer's workplace.

6. Cancellation

6.1 The following cancellation terms will apply to any courses or consultations booked with Norman Gentry Consulting:

Cancellation Terms
Written Notice received Cancellation Charge
28 days or more in advance of Course or Consultation No charge
15 to 27 days in advance of Course or Consultation 25% of Course Fee or Consultancy Fee
14 days or less in advance of Course or Consultation Full Course or Consultancy Fee

6.2 Norman Gentry Consulting reserves the right, at its absolute discretion and without liability to cancel any advertised course in which event all monies paid will be refunded.

7. General

7.1 Except for any which is expressly agreed to be included in the course or consultation all copyrights, patents, design, and other intellectual property rights in or relating to any course or consultation materials, manuals, forms or systems provided or made available in connection with work undertaken by Norman Gentry Consulting, remain the sole property of Norman Gentry Consulting.

7.2 In the event that the Customer has a complaint please discuss the nature of the complaint with Norman Gentry Consulting as soon as possible. If the complaint cannot be resolved the Customer should put the complaint in writing. Norman Gentry Consulting will respond to any written complaint within 14 days of receipt.

7.3 Final numbers of delegates and names are required in writing 10 working days before any course plus any previously agreed pre course questionnaires or other materials.

7.4 The agreement between Norman Gentry Consulting and the Customer shall be governed by English law and the Customer consents to the exclusive jurisdiction of the English courts in all matters regarding it.

Updated: 1 July 2008

^ Back to top
web statistics